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No Apology? Because it’s weakness?

Weakness my arse! I’ve met far too many people terrified to give an apology. “I’m sorry” are two of the hardest – and most powerful – words we can ever say.

Mark Harmon – a.k.a. Leroy Jethro Gibbs on NCIS – has a lot of rules to live by. One of them is this idea that you should never